Services

  Providing a valued service is paramount to the success in your Business objectives and Customer satisfaction. With a constant need to react to changing business needs we recognise how difficult it can be to take a step back and maximise the potential of the organisation and service portfolio. To address this, we will help you define and communicate your target operating model, service strategy and alignment to your overarching business goals.  

Understanding your Business, Customers, your current capabilities and assets we will focus on your vision, roadmap and measurement framework to enhance transparency for all stakeholders, provide direction for your resources and enable effective decision making; ultimately improving the value of your service organisation.

  The goal is to inform and empower people to make decisions with the best intent.

Critical Success Factors:

Clear Accountability and Responsibility, effective stakeholder Consultation and communication of Information; progression of Data to Information creating Knowledge and applying Wisdom.

Alignment of your governance structure to your business goals and objectives, creating efficient and effective relationships between strategic, tactical and operational management and empowering people to make 'wise' decisions in a controlled and informed environment.

  Significant change to service, addition of new service offerings or organisational design, we have experience of them all. We have developed models to address all size of change, a range of service models within all lines of business. Whether it be the undertaking of a current state analysis, defining the outcomes of a business case, collating requirements, identification of the service portfolio and catalogue, service validation and testing or changing culture and behaviours; we’ve seen the issues, we’ve solved the challenges and we’ve delivered the benefits.

  You can't rest on you laurels!

We're always looking for ways to be more competitive and we're here to help identify the opportunities, waste and remediate ineffective service.

Through a structured approach of interviews, data analysis, observation exercises, covering technology, process, people and partners, we will identify those opportunities within your current service, collaboratively devise an Improvement Plan and either enable your team to deliver or deliver it for you.