I want one of those!
Consulting
Utilisation of experience, best practice models and/or standard playbooks to validate & achieve a desired outcome.
ITSM Maturity Assessment
ITIL aligned maturity assessment of people, process & technology conducted over a four week period concluded with the presentation of findings. recommendations and a report.
Target Operating Model Review and Analysis
Review of vision, goals and objectives; organisation structure, sizing, roles & responsibilities; governance model; services, supply chain and framework agreements.
Two - four week 'Hub' based review & analysis concluded with the presentation of findings & recommendations.
Trusted Advisor
With experience at all levels and within all responsibilities of Programme, Project and Delivery of Service Management & Digital Transformation, we will provide light touch, part-time or full time advisory service to suit your needs and challenges through a call-off agreement for a duration between 6 - 36 months.
Management
Standard process & data models, tailored to your business to create structure, identify source/owners & manage process outputs.
Service Portfolio
Extending the structure of the Service Catalogue to incorporate services throughout their lifecycle. Development of the Service Portfolio structure, lifecycle and integration of existing processes over a three month duration.
NOTE: Must be delivered with:
1) Complimentary Service Design & Transition process capability.
2) ITSM Tooling and automation
3) Service Design & Transition processes
Service Catalogue
Production of the Business, Technical and Request services data model, management process, governance model & initial population.
Request Catalogue
Analysis of common/standard requests within the organisation and definition of the Service Request Catalogue (standard Product, fulfilment process and delivery SLA)
Operations
Engagement with significant change initiatives to execute a standard service design & transition process.
Service Requirements Definition
Engaging with projects within your organisation to (i) conduct an Initial Impact Assessment (IIA) to determine the size and complexity of change (ii) subject to IIA conclusion defining the Analysis phase duration, execute the Analysis phase and capture the Non-Functional service requirements.
Service Design Package
In conjunction with Requirement Definition, we will document the Service Design Package for hand off to Transition Management inc. Service Description, Service Criticality, Support Model, Escalation Model, Service Continuity, Access Management, Event Management & the Supplier Management Framework.
Service Transition Control
Using standard checklists, periodic engagement with project/service change initiatives to objectively monitor progress and service readiness.